Most corporations worldwide are heavily investing in digitalization. Those that get it right will reap huge rewards: increased customer satisfaction, significant efficiency gains, and a powerful revenue boost.
However, it is not an easy task. Digitalization is a company-wide effort, that should be ferociously led by the CEO and the leadership team, in alignment with the overall business strategy. The quality and speed of its execution will determine whether it leads to extraordinary business results, mediocre outcomes, or just a waste of time and resources.
CIOs can play a key role in driving their companies’ digitalization, by unlocking business innovation and growth with new digital technologies. Their biggest challenge is to do this while continuing to run IT day-to-day operations efficiently and reliably. This calls for a profound IT reinvention.