Case Study

Leadership Development Based on Effective Conversations Involving Board and Top 100 Managers for Insurance Company


  • One of the world’s leading insurance companies, of Dutch origin.

  • Need to evolve team dynamics to enhance transversal collaboration and accelerate decision making in order to allow a deep business transformation to take place.

  • Transformation marked by digitalization and the adoption of new ways of working (lean, agile, etc.).

  • Focus on a key geography in Southern Europe.


  • Conducted team alignment exercise with the executive team and identified the needs for development in the managers of the company in order to address the key business imperatives.

  • Conducted a 6-month project to enhance the conversation capabilities of the top 100 managers, including one-to-one / one-to-many and formal / non-formal settings.

  • Conducted practice sessions to implement effective conversations in the context of presentations, conflict situations, and negotiations.


  • Adoption of new practices to allow fluent, open, and transparent conversations accelerated the implementation of the new ways of working required by the digital transformation.

  • Reinforcement of alignment at Board level.

  • Improvement of cross-functional collaboration.