Case Study

Management Alignment to Address a Major Digital Transformation for a Transportation Company

Context

  • Subsidiary of a French multinational logistics and transportation company.

  • Client faces the need to transform its business model radically to cope with the demands of e-commerce clients: maximum flexibility, strong agility, and new levels of customer service.

  • CEO has announced a new organization and operating model, including a restructuring of the Executive Committee (ExCo).

Approach

  • Conducted a team alignment process for the ExCo, preparing and executing it hand-by-hand with the CEO. Included initial leadership development session with individual and team follow-up to support the implementation of the new organizational roles.

  • Developed leader-led leadership development program for top 50, involving strong preparation and protagonism of ExCo members, to support the change of mindset, attitudes and behaviors required by the business transformation agenda.

  • Conducted 360 feedback using specialized leadership tool.

Results

  • Rapid and effective implementation of new organization.

  • Strong alignment behind new operating model.

  • Engagement of direct reports to ExCo and minimization of communication and alignment gaps between the two groups.

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