Performance Accelerator for Global Provider of CRM and BPO Services

Largest CRM and BPO provider in Latin America and among the top 5 providers globally, based on revenues.

Recent entrance of private equity owners and aggressive business goals in terms of both revenue and EBITDA growth triggered need to identify sources of growth and efficiency.

CEO wants to conduct an unconstrained reflection with his management team to identify untapped opportunities.

Extensive preparation with CEO and his executive team of 12 members to assess the situation and identify the key 3 business questions to be responded by the management team to drive growth and efficiencies.

3-day Performance acceleration exercise was conducted to respond the 3 critical questions and agree on a roadmap to aggresively grow revenues and profits.

A roadmap for performance acceleration was defined and agreed by the executive team and it became the main management tool to drive growth over a 3-year period.

Commitment and alignment was achieved around the roadmap’s milestones.

The team passed from being a collection of members in different geographies to a true high-performing, trust-based team.