Aligning People to Company’s Values to Help a Global BPO Grow Sustainably

Multinational consulting firm providing business and strategy solutions, application development, maintenance, and outsourcing services across the globe who grew from 0 to 10,000 consultants in 15 years.

Need to transform the culture of the organization to leverage their scale while keeping the intrapreneurial spirit that helped succeed.

High commitment to company’s values while growing company’s revenues at 20% every year. 

Design of a leadership program inspired by the company’s purpose and values of 2 modules based on the Self Managing Leadership ® and the Leading High Performing Teams ® with intermediate sessions in between targeted to partners and directors.

Design and facilitate 3 day alignment sessions with the Latam and European board to ensure their commitment to the program and consistency in their behaviors.

Roll out the program to all the targeted population in America, Europe and Spain.

Expand the work to managers particularly to the ones who were promoted to a new position.

Successful roll out of the company’s values which became a tangible part of the culture.

Evolution of participant’s growth mindset but getting awareness of personal limitations and addressing them with their action plan.

Development of capabilities to support consultants focus on client’s relationships based on empathy and frequency and quality of the conversation.