Case Study
Developing Trust and Empowerment in Global FMCG company
Context
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Multinational consumer goods corporation with operations in 200 countries and 300,000 employees across the world.
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Leading presence in the food and beverage businesses.
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European organization required an organic transition of authority and responsibility from upper management to employees.
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Teams needed to handle tension and conflict in a healthy way and to develop accountability and collaboration within their people.
Approach
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Initial input collection through individual interviews with key stakeholders to understand cultural characteristics and issues to be addressed.
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Design and delivery of a series workshops and training pills with middle management teams, sponsored by top management, to:
- Assess trust levels and identify levers to boost trust and psychological safety within teams
- Develop a share understanding of what empowerment is (and what is not).
- Define the starting point (at a personal and team level) and the role as leaders within this context.
- Deepen on barriers and limiting beliefs and leveraging on the decision-making matrix and the empowerment framework to develop trust and enhance performance.
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Follow-up sessions to monitor progress, reinforce the desired mindset and behaviors, and support the development of individual and team action plans.
Results
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Development of empowerment skills and mindset in middle management across the European organization.
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Step forward in terms of perception by individuals and teams that they are in control of their work.
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Identification of specific business needs and how to address them.
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Motivated teams to drive performance in the organization embracing the company’s empowerment model and philosophy.