Leadership Development for a Successful Performance Management Execution in Global Bank

Biggest bank in Europe with assets of 1,460 BN €, presence in 20 countries, more than 200,000 employees and 130 million customers.

Big cultural transformation to become more customer centric and to evolve their management style to a more collaborative one to best compete better against new players. 

As part of the change, the company launched a new performance management system that give a big weight to  leadership behaviors (HOW) in addition to financial/business objectives. 

Designed and facilitated a 7-month process to support a group of 200 senior leaders to embrace a new way of driving performance that ensures a balance between the WHAT and the HOW and does not depend only on hierarchy implementation of the new organizational roles.

The program had 4 main interventions of 2 days each with follow up activities in between both online and face to face.

The program followed the model WOTS which helps participants embrace the new leadership paradigm and new ways of working inspired in the Agile methodology. 

Evolution of mindset and behaviors of senior leaders who had to learn a new way of managing their teams.

Strong alignment behind new performance management system.  

Development of core capabilities that are crucial to help teams excel in core leadership behaviors.