Case Study
Team Alignment and Leadership Development for Leading Card Payment Scheme
Context
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Leading card payment scheme, with +40 million cards in circulation, 1.2 million merchants, and +32.000 ATMs.
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100 members (banks, saving banks, and credit cooperatives) of which 67 are shareholders in the company.
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President and COO manage their own steering committees resulting in dual leadership.
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The company needs a clear, unified direction in a context of reconfiguration of the entire industry.
Approach
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Leadership development program for the entire group of company leaders (2 Steering committees).
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Alignment around common vision and agreement of common code of behaviours.
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Individual coaching to President and COO with a systemic approach
Results
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Unified management team.
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Clarification of roles and accountabilities.
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Organizational adjustments to face context of industry change.
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Renewed and energized leadership by President and COO.