Case Study

Team Alignment and Leadership Development for Leading Card Payment Scheme


  • Leading card payment scheme, with +40 million cards in circulation, 1.2 million merchants, and +32.000 ATMs.

  • 100 members (banks, saving banks, and credit cooperatives) of which 67 are shareholders in the company.

  • President and COO manage their own steering committees resulting in dual leadership.

  • The company needs a clear, unified direction in a context of reconfiguration of the entire industry.


  • Leadership development program for the entire group of company leaders (2 Steering committees).

  • Alignment around common vision and agreement of common code of behaviours.

  • Individual coaching to President and COO with a systemic approach


  • Unified management team.

  • Clarification of roles and accountabilities.

  • Organizational adjustments to face context of industry change.

  • Renewed and energized leadership by President and COO.