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Performance Accelerator for Global Provider of CRM and BPO Services

Performance Accelerator for Global Provider of CRM and BPO Services

by Matthew Bird | Apr 2, 2019 | > Case Study

Case Study Context Largest CRM and BPO provider in Latin America and among the top 5 providers globally, based on revenues. Recent entrance of private equity owners and aggressive business goals in terms of both revenue and EBITDA growth triggered need to identify...
Leadership Development for Managers at Refineries of Large European Energy Company

Leadership Development for Managers at Refineries of Large European Energy Company

by Matthew Bird | Apr 2, 2019 | > Case Study

Case Study Context Portuguese corporation consisting of +100 companies engaged in petroleum products exploration, production, refining, trading, logistics and retailing; natural gas supply, regasification, transport, storage, and distribution; co-generation and...
Alignment of Executive Team around shared purpose for non-profit promoting classical music

Alignment of Executive Team around shared purpose for non-profit promoting classical music

by Matthew Bird | Apr 2, 2019 | > Case Study

Case Study Context Large private non-profit organization promoting classical music in Spain CEO wants to align her executive team formed by 12 people of 2 different backgrounds: artistic and management Approach Diagnostic via individual interviews allowed to identify...
Leadership and Business Vision Development for High-potentials of an Insurance Company

Leadership and Business Vision Development for High-potentials of an Insurance Company

by Matthew Bird | Feb 14, 2019 | > Case Study

Case Study Context Multinational insurance company, one of the leaders in Latam and Europe, with relevant presence in North America, Asia and more than 35,000 employees globally. The company operated with a silo-based approach, with a clear potential for improvement...
Definition and Implementation of a New Leadership Style for a Multinational Infrastructure Group

Definition and Implementation of a New Leadership Style for a Multinational Infrastructure Group

by Matthew Bird | Feb 14, 2019 | > Case Study

Case Study Context Leading infrastructure and municipal services operator. The company had just begun a strategic geographic expansion, due to severity of the crisis in its home market. This expansion could not be conducted without changing the leadership style, from...
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